Terms of service

1. SITE OWNER

The website www.bottegacapuano.it is operated by:

Bottega Capuano di Antonio e Francesca Capuano dal 1840 S.r.l.s.
Vico Santa Luciella, 13 – 80138 Naples (NA), Italy
VAT no.: IT09850081218
REA (Business Register): NA-1062260
Email: info@bottegacapuano.it
Phone and WhatsApp: +39 081 1889 2723

Customer service available Monday to Saturday, 10:00 AM to 7:00 PM.

2. SCOPE

These Terms and Conditions govern the purchase of handcrafted products through the website www.bottegacapuano.it.

By placing an order, the customer fully accepts these terms.

3. PRODUCTS

The essential features of the products are indicated on the relevant pages of the site.

The products are handcrafted. Slight variations in color, shape, finish, or size, consistent with handmade production and with the published description, are characteristics of a handcrafted product and do not automatically constitute a defect.

4. PRICES

Prices are stated in Euros and include VAT.

Bottega Capuano reserves the right to change prices at any time. Payment must be made at the time of the order using the methods available on the site.

5. SHIPPING AND DELIVERY

For more details, see the Shipping Policy.

6. RIGHT OF WITHDRAWAL

The customer has the right to withdraw within 14 days of receiving the product, without giving any reason.

Customized or made-to-order products are excluded from the right of withdrawal.

For return procedures, see the Returns and Refunds Policy.

7. LEGAL GUARANTEE OF CONFORMITY

All products are covered by the legal guarantee of conformity under Directive (EU) 2019/771, transposed in Italy by Legislative Decree 206/2005 (Italian Consumer Code).

8. INTELLECTUAL PROPERTY

Texts, photographs, images, trademarks, logos, graphics, and other content on the site belong to Bottega Capuano or to their respective owners and are protected under applicable law.

Reproduction, modification, publication, or commercial use of the content is prohibited without prior written authorization.

9. PERSONAL DATA

The customer's personal data is processed as described in the Privacy Policy published on the site.

10. GOVERNING LAW AND JURISDICTION

These Terms are governed by Italian law. The Court of Naples shall have jurisdiction over any dispute, except where otherwise provided for the protection of the consumer.

11. ALTERNATIVE DISPUTE RESOLUTION

Consumers may consider using an alternative dispute resolution ("ADR") body, where applicable.

A list of recognized bodies in the European Union is available on the European Commission website:
https://consumer-redress.ec.europa.eu/dispute-resolution-bodies